ACTION FRAUD LEAFLET
Please click here to access further fraud information.
You would think and hope that, considering the present health pandemic, you would not have to think about people trying to take your money. However, this is not the case.
SCAM reminders for TV Licences are still being sent out. These are just after your Bank details as is the one from D.V.S.A. Swansea for refund on your vehicle excise duty.
On top of this there are those overcharging for items that are in short supply. This is in shops and on line.
There have also been occasions when a group of people have called at houses with the offer to sanitise your house. These have resulted in property/valuables being stolen from properties.
Latest, being circulated, is that the Government are issuing a payment of £558 to all residents as part of the battle against Covid-19, with an attached link. Do not click the link they are after you bank details to take your money. There will undoubtedly be more connected to the virus to come.
Just a further update.
There are a lot of people getting phone calls claiming to be from various companies. These include Amazon, BT, HMRC, EE, HSBC, etc, each are stating different reason i.e. internet being cut off, payments needed to be made, renewal of contracts and others.
The main thing to note is in each case they are asking you to Press 3 on your phone. Do nothing at all! Do not continue with the phone call. Just put your phone down and leave it for half an hour if possible, this is just to make sure your phone is still NOT connected to the scammers. Leaving the line open on the telephone, after ringing you, is a way of making you think that your phone is off and preventing you making a phone call.
Please pass this information onto anyone not on Facebook.
Better to be safe than sorry.
ALWAYS remember. Don’t respond to calls made to you. Hang up and contact numbers you know to be correct.
TELEPHONE SERVICE SCAM
This is a nasty financial scam that seems to be particularly aimed at elderly people.
The company involved calls itself Guaranteed Telecom, and you can find their website if you look for them on Google. They represent themselves as an internet service provider they have come notice because an elderly lady was worried about a direct debit that she had found on her bank statement, which was for a monthly payment of £21.99. She had not previously noticed this payment and she did not remember setting-up such a thing. When she examined previous bank statements she discovered that these payments had been made by her bank for some months.
The lady telephoned the company to discover what service they were providing her. She was told that the payment was for their service that blocked her receiving nuisance emails. They apologised and assured her that there had been a mistake because the £21.99 was meant to be a one-off, lifetime payment. They were certainly not providing her with an email service because the lady was also paying a monthly direct debit to BT, who provided her telephone and broadband service.
This company has been investigated via Google searches and this shows a large number of complaints against them for taking monthly payments of £21.99 form elderly people, who received no benefit from it and who were unaware of the existence of a direct debit. Even when the money was being paid she is was still getting nuisance emails, just as always.
Guaranteed Telecom is associated with another firm called ZOOM, which also seems to be a fraudulent company.
Avoid any dealings with either Guaranteed Telecom or Zoom. One possibility mentioned on Google is that these companies obtain the personal details of their targets by ‘stealing’ them from BT.
BT: There are still spurious emails, claiming to be from BT. These emails are either requesting payment of outstanding accounts, stating that email service will be discontinued unless confirm you details or there are broadband problems.
This is probably a way that Guaranteed Telecom and ZOOM are obtaining information.
DVLA: Requesting details so as to make a payment for overpayment or refund of vehicle tax. Any refund is dealt with by way of a cheque to the registered keeper.
HMRC: A letter and or email states that you are due a refund for over payment of tax. Both look genuine but have bogus contact details.
Remember that you should use trusted numbers that you already have to used before and are confirmed as genuine and secure. You will never be asked for Bank or security information.